Returns, Refunds & Delivery Issues Policy
Thank you very much for choosing Ayurkai.
As an international retailer shipping products from India to customers around the world, we have established the following policy to provide a clear and reliable shopping experience.
β Returns & Exchanges
Due to the nature of our products and the international shipping process, we do not accept returns or exchanges for customer-initiated reasons.
This includes situations such as:
- Change of mind
- Product not being what you expected
- Ordering the wrong product
- Incorrect quantity ordered
- No longer wanting the product
We kindly ask you to carefully review your order before completing your purchase.
β Undelivered or Lost Packages
If your order does not arrive or is confirmed to have been lost during transit, please contact us.
We will investigate the shipment with the relevant shipping carrier and, where the package is confirmed as lost or undelivered, may provide one of the following resolutions:
- Reshipment of the same product(s), subject to availability; or
- A full refund of the order amount
The appropriate resolution will be determined based on the circumstances of the shipment.
β Damaged or Defective Products
If your order arrives damaged, defective, or with an issue that occurred before or during delivery, please contact us as soon as possible after receiving your package.
After reviewing the situation, we may provide one of the following resolutions:
- Reshipment of the same product(s), subject to availability; or
- A full refund of the order amount
For verification purposes, we may ask you to provide clear photographs of the package, shipping label, and affected product(s).
Please do not dispose of damaged products or packaging until we have completed our review, as they may be required for investigation.
β Contacting Us
For lost, damaged, defective, or otherwise problematic orders, please contact us within 7 days of the estimated delivery date or the date you received the order.
Requests submitted after this period may not be eligible for assistance.
π§ support@ayurkai.com
Please include your order number and, where applicable, photographs or other relevant information to help us investigate the issue quickly.
β Situations Where We May Not Be Able to Provide a Resolution
We may be unable to provide a replacement or refund in circumstances including:
- Refusal to accept delivery for personal reasons
- Failure to receive the package due to prolonged absence
- Incorrect or incomplete shipping information provided by the customer
- A package being marked as delivered by the shipping carrier
- Delays or issues caused by customs restrictions or import regulations in the destination country
- Failure to pay applicable customs duties, taxes, or other charges required by the destination country
If a package is returned to India because of an incorrect address, refusal of delivery, failure to collect the package, or similar circumstances caused by the customer, additional shipping or other costs may apply to any potential reshipment.
β Our Commitment
At Ayurkai, we value every customer and strive to handle genuine delivery and product issues fairly, promptly, and transparently.
If something goes wrong with your order, please contact us. We will review the situation carefully and do our best to find an appropriate solution.
Thank you for your trust and for choosing Ayurkai.
Ayurkai Customer Support Team
AMR CORPORATION P LTD
Pune, Maharashtra, India
