Returns, Refunds & Delivery Issues Policy

We want you to be happy with your order. Because we ship from India and many of our products are personal care and health products, returns work a little differently from a local shop. This page explains what we can accept and how refunds work.

Damaged, faulty or wrong items

If your order arrives damaged, leaking, or with the wrong item, email support@ayurkai.com within 14 days of delivery. Please include your order number and a photo of the item and the packaging.

We will send a replacement or give you a full refund, including the original shipping cost. In most cases we will not ask you to send the item back. If we do, we pay the return postage.

Changed your mind

You can return unopened, unused items in their original sealed packaging within 14 days of delivery. Email us first so we can confirm the return address, which is in Pune, India.

• You pay the return postage. International postage from your country to India can cost more than the item itself, so please check before you send it.
• Once the item reaches us and we have checked it, we refund the price of the item. The original shipping cost is not refunded.
• Please send returns with tracking. We cannot refund parcels that do not reach us.

Items we cannot accept back

For hygiene and safety reasons, we cannot take back items that have been opened or used, including:

• eye drops, anjan, kajal, nasal and ear drops
• tablets, capsules, powders, juices, chyawanprash and other products you take by mouth
• creams, oils, soaps, toothpastes and other personal care products
• intimate care products

This does not affect your right to a refund or replacement if an item is damaged, faulty or not what you ordered.

Parcels refused by customs or returned to us

If customs in your country refuses your parcel, or it is returned to us because it was not collected or import charges were not paid, we refund the product cost once the parcel is back with us, minus the shipping cost. Import duties or taxes you paid to your country’s authorities are not refundable by us.

Please check your country’s rules for personal imports before you order. Our Shipping & Customs page explains more.

Cancelling an order

You can cancel free of charge until your order is dispatched, usually within 2 to 3 business days. Email us as soon as possible with your order number. Once a parcel has been handed to India Post, it cannot be cancelled, but you can still return unopened items as described above.

How refunds are paid

Refunds go back to the payment method you used. PayPal balance refunds usually arrive within minutes. Card refunds can take 5 to 10 business days to appear, depending on your bank. We will email you when your refund has been issued.

Lost parcels

If tracking has not updated for 10 days after the expected delivery window, email us and we will open an inquiry with India Post. If the parcel is confirmed lost, we will send a replacement or give you a full refund.

Questions

Email support@ayurkai.com with your order number. We reply by email within 1 to 2 business days.

■ Our Commitment

At Ayurkai, we value every customer and strive to handle genuine delivery and product issues fairly, promptly, and transparently.

If something goes wrong with your order, please contact us. We will review the situation carefully and do our best to find an appropriate solution.

Thank you for your trust and for choosing Ayurkai.

Ayurkai Customer Support Team
AMR CORPORATION P LTD
Pune, Maharashtra, India