User Guide & FAQ
Here is some important information to help you shop with Ayurkai. We want to make your international shopping experience as simple, transparent, and as peace of mind as possible.
Q: What payment methods do you accept?
A: Currently, PayPal is the only payment method available at Ayurkai.
PayPal is a secure and widely used payment platform that allows customers around the world to make online payments with confidence.
Q: Can I return a product?
A: We are sorry, but we do not accept returns for products.
As our products are shipped internationally from India, returning products can involve customs restrictions and complicated import procedures. In some cases, returned parcels may also be held by customs or may not be possible for us to receive back.
However, if there is any problem with your order, such as a damaged, missing, or incorrect item, please contact us. We will review the situation and do our best to assist you.
Q: Will I have to pay customs duties or import taxes?
A: Customs duties, import taxes, VAT/GST, and other charges depend on the destination country, the value and type of goods, and local customs regulations.
These charges are not included in the product price or shipping charges unless specifically stated otherwise.
If customs duties, taxes, or customs-related fees are assessed by the destination country, the customer is generally responsible for paying them. Payment may be required before or upon delivery, depending on the destination country and shipping carrier.
Because customs regulations vary from country to country and can change without notice, we recommend checking your local customs authority for the latest information before placing an order.
Important: Customs authorities may inspect international shipments. In some cases, products may be delayed, held, or refused entry if they do not meet the import requirements of the destination country.
Q: Can I pay after receiving my order?
A:We are sorry, but payment must be completed before your order is shipped.
We currently do not offer cash on delivery, payment on delivery, or other post-payment options for international shipments from India.
Q: I’m ordering from Ayurkai for the first time. Is it safe?
A: We understand that ordering products from another country for the first time can feel unfamiliar.
Ayurkai is based in Pune, India, and we ship products directly from India to customers around the world.
If you have any concerns before placing an order, please feel free to contact our customer support team. We will be happy to answer your questions and help you make an informed decision.
Q: I’m worried about shipping from India.
A: We understand that international shipping can sometimes feel uncertain.
Your order is carefully packed in India and shipped using an international shipping service with tracking whenever tracking is available for the selected shipping method.
International shipments can occasionally experience delays due to customs clearance, local postal services, weather, or other circumstances beyond our control.
You can use the tracking information provided for your order to follow its progress.
Q: Can I choose a specific delivery date?
A: Unfortunately, we cannot guarantee or schedule a specific delivery date for international orders.
Delivery times can vary depending on the destination country, customs clearance, postal or courier services, and other factors.
We provide an estimated delivery timeframe, but the actual delivery date may vary.
Q: I have diabetes. Which herbs are suitable for me?
A: We are sorry, but Ayurkai cannot provide medical advice or recommend specific herbs for the treatment or management of diabetes or other medical conditions.
Herbs and supplements may interact with medications or may not be suitable for everyone.
If you have diabetes, take medication, are pregnant or breastfeeding, or have another medical condition, we strongly recommend consulting a qualified doctor or healthcare professional before using herbal or Ayurvedic products.
Your health and safety are our priority.
Q: Can I give these products to my pet?
A: Not all human herbal or Ayurvedic products are suitable for animals.
Do not give a product to your pet unless its product information specifically indicates that it is intended for animal use or a qualified veterinarian has advised you to do so.
Animals can respond differently to herbs and other ingredients, and some substances that are safe for humans may be harmful to certain animals.
For your pet’s safety, please consult a qualified veterinarian before using any herbal or Ayurvedic product for an animal.
Q: How much does shipping cost?
A: We offer simple, transparent international shipping rates:
- Orders over US$120: Free Delivery
- Orders up to US$120: Flat-rate shipping of US$20
The applicable shipping charge will be automatically calculated and displayed at checkout before you complete your payment.
Please note that customs duties, import taxes, VAT/GST, or other charges imposed by the destination country are not included in the shipping fee and, where applicable, are the responsibility of the customer.
A Note About International Orders
Ayurkai ships products from India to customers worldwide. Because every destination country has its own customs, import, taxation, and product regulations, customers are responsible for ensuring that the products they order can legally be imported into their country.
If you are unsure about importing a particular product, please contact us before placing your order. We will be happy to provide the available product information to help you make an informed decision.
